Principles of interpersonal communication

Principles of interpersonal communication
One of the most important competencies in everyone's life, both in the private and professional life, is communication etiquette. We communicate with many people and in different ways every day - but is it effective?

Communication aims to exchange information, build, develop or maintain relationships. Exchange of information is both their transmission as well as receiving and understanding. The process involves sender and recipient who have direct (face-to-face) or indirect contact (e.g. a phone call, SMS, traditional letter, e-mail, Skype or Messenger application). The way the parties communicate depends on the communication code, i.e. language and what is expressed verbally, but also non-verbal signals (gestures, facial expressions, body language). 
Communication is the basis of our lives. We often don't realize that this is the most important skill. It is used everywhere and every day. In a society, In a society interpersonal communication cannot be avoided because it is an indispensable tool for communication.
Interpersonal communication is a phenomenon that accompanies us from the beginning to the end of life. It is an essential element for establishing relationships between individual people, as well as the basis for the functioning of society. 
But does each of us have the skills necessary to communicate effectively? Although we all intuitively know what interpersonal communication is, it is worth learning the full definition of this concept.


  1. Active listening in interpersonal communicationThe key to understanding the interlocutor is showing him interest. Focus on his words and body language, instead of focusing on irrelevant things like the newspaper in front of us or the television set in the background. Eye contact is important and ask the other person for additional questions.
  2. Patience in interpersonal communicationPatience is very important and keep your emotions under control. Avoid arguing about "who is right". Give your opinion rather than arguing.
  3. Specified purpose in interpersonal communicationAchieving the goal is only possible if we are aware of it. Before starting the conversation, it is worth thinking about what we plan to achieve through it. After determining the purpose of the conversation, it is worth articulating it to our interlocutor.
  4. Speak to understand, Listen to understandEvery day, few of us wonder how communication works and whether what we say is understood according to our intentions, and what we hear is really what the other person understood according to our intentions, and what we hear is really what the other person wanted to express. 
  5. Choose the right tool for interpersonal communicationThere are many forms of communication and depending on the situation, needs, but also the skills or willingness of both parties, it is worth choosing the one that will be the most convenient and effective. In some cases, the face-to-face conversation will work, in others a conference call, e-mail, etc. If you feel that the form you have chosen is not working then you have many others that may be more appropriate.
  6. Use simple words in interpersonal communicationThe pace of speech, it's level of complexity, mental shortcuts used, vocabulary, showing examples or additional explanations - all this is of great importance. So let's remember to speak not too long, simple sentences and not everything at once, avoid difficult words or jargon. It is also very important to avoid what may block or distract the interlocutor - interruption, commanding tone, moving away from the topic, moralizing or violent body language.
  7. Responsibility for own messageIf we want to be seen as credible and trustworthy people, we must take responsibility for our own wordsDo not hesitate to point out that we are not sure of something. If we see that our interlocutor seems to be embarrassed, let's not shift responsibility to him ("Why don't you understand what I say?"), And let us try to clarify or explain the point of view we present. Let's admit mistakes and correct the message they disturb on an ongoing basis.
  8. Precise messagesAvoid too long and elaborate sentences. It's worth repeating the most important information, using different words. Let's talk about facts and specific events (e.g. "You were late by this order by 5 days" instead of: "You are unreliable and irresponsible, you do not meet the deadlines").
  9. Constructive feedbackFeedback helps us to know if we have been correctly understood and how the other person perceives our behavior. They also allow you to confront the purpose of speech on a current basis with the results achieved and make any corrections. Constructive feedback is about the sender (e.g. "I'm sorry you behaved like this", "I'm disappointed that you were late for this meeting" instead of "You always behave like this," You're late again ").
  10. Non-verbal communication: Non-verbal communication can give us more information than the words of the caller. Let us pay attention to whether the interaction partner's behavior seems to be in line with what he says. Let's try to use body language to exert a positive impression: let's sit or stand upright, smile, let's emphasize the most important information using the tone of voice, choose the optimal speed and volume of speaking. The ability to communicate well with others is very important from the perspective of our personal development - it helps us on the road to building positive contacts with others, avoiding conflicts, as well as increasing the effectiveness of persuasion. The above principles can improve the quality of all these aspects. One of the myths about interpersonal communication is the belief that we decide when it occurs. Meanwhile, whether we want it or not - we constantly send various signals to the environment. They can be gestures, mimic expressions or ... silence. Let's not assume that the information circulated will certainly be properly understood. We are responsible for whether our intentions are clear to the recipient. It doesn't make much sense to take responsibility for what he heard. Even the longest monologue or lecture does not go on vacuum - the lack of a verbal reaction does not mean that it is not an interaction. It is always worth paying attention to the context of the situation in which we communicate


Principles of interpersonal communication Principles of interpersonal communication Reviewed by communication etiquette on 9:02 PM Rating: 5

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