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What are communication skills?Types of communication skills

What are communication skills?

When we talk about what are communication skills and types of communication skills then we need to understand that both are pretty much the same things. We want to learn communication skills for good communication etiquette and good speaking skills to create a good impression on others.
I think first we shall also consider the definition of communication skills:
"Skills that are involved in the communication process while exchanging information between parties"

Another definition: "Communication skills refer to the ability to send, receive, elaborate and issue information, ideas, opinions, and attitudes of the highest quality and oriented towards personal and organizational objectives".
    Information can be transmitted in three ways:
    • By speaking words or written words ( verbal communication ).
    • Using gestures, movements, facial expressions, tone of voice, eye contact, changing the distance from the interlocutor, etc. ( non-verbal communication ).
    • using visuals.
    You may be interested in: Jobs that require communication skills

    What are communication skills?Types of communication skills
    Communication skills are useful. It serves not only to get to know the world and people but also strengthens interpersonal relationships, enrich personality, helps to make the right decisions, express their views and function properly in society. Lack of communication skills results in loneliness, powerlessness, disbelief in our strength and creates stress. Effective communication is a basic social skill. By properly communicating with each other, we achieve mutual understanding, learn to express ourselves, and solve problems. We provide information about ourselves and learn about how others see us. Communication skills are useful in meeting the needs because clearly expressed desires have a better chance of meeting the answer. The exchange of information enables development, and the inability to exchange thoughts and condemns loneliness. Our successes or failures, satisfaction or experienced stress largely depend on how we establish contacts, conduct conversations and generally communicate with other people. 


    We can achieve many life goals only through organized action and continuous communication with others. Open communication strengthens relationships between people. Communication skills mean much more than just listening and speaking. In order to achieve proficiency, you need to master something more than these basic skills, you must be able to communicate verbally and nonverbally in a variety of situations and with various people.

    The communication skills we possess determine the success of our interpersonal relationships, and, therefore, it is necessary to communicate well at work, with our friends, our family, and in general with all the people around us. Knowing and mastering basic communication skills brings many benefits, such as helping to resolve differences or promote trust and mutual respect.

    For example, it is essential to have good communication skills when we face a job interview or if we live as a couple since coexistence is a constant negotiation. Although communicating seems simple, much of what we communicate is misunderstood or misunderstood. Of course, this can cause conflicts in both our professional and personal relationships.

    A person skilled in the field of communication is someone who has a wide range of diverse behaviors, applies the criteria for selecting the most appropriate and effective methods in a given situation, is finally able to implement them using both verbal and non-verbal means and is aware of the consequences of their actions.

    Communication skills and their relationship with emotional balance


    Learning to communicate effectively is a skill that should be part of the school curriculum. Being a competent communicator can make a difference in personal relationships, in the success of your professional career and, in addition, in your self-esteem and your self-confidence, because it is part of the elementary social skills.


    The relationship between emotional balance and communication skills has been demonstrated in a multitude of investigations, and, in fact, their training is a therapeutic technique that is used in psychologist consultations because it provides benefits for the patient's well-being.



    To understand the other person and the motives of his actions, we should learn to look at the situation through his eyes, imagine what he feels. Now we will consider the types of communication skills.

    What are communication skills? Types of communication skills

    1. Listening communication: Listening happens through ears when other person sends a message. Always listen actively to what the other person is saying and ask a confirmation question to understand what he is saying. When listening actively, you can better understand and respond to what the other person is saying.
    2. Non-verbal communication: It includes gestures, body language, eyesight, shaking hands, and sound everything expresses what you say. Gestures help to understand what speaker says. Keep your body language good and make good posture because body language tells us a lot about yourself. Look into the eyes of when you are talking to someone because it will also make you attentive and also show that you are interested in discussion. some people have a problem they cannot see someone's eyes so if you cannot look into someone's eyes then you can look in between their eyes that will help you to improve this. And if we slouch, cross our arms or legs or crumble, we give the impression of being insecure and afraid. In turn, nervous gestures indicate nervousness - so during an important conversation, you should avoid constantly correcting your hair and clothing or excessive gestures.
    3. Brief and clear communication: Always speak words clearly and politely because if you will not speak clearly then no one will be able to understand you and be brief with your discussion so others will not get bored.
    4. Written communication: We use emails and letters and text our friends and family every day so it is important to have written communication skills because if you don't know how to type like a professional when you are sending email then chances are your boss will not like this.
    5. Verbal communication: We speak every day with people and most of us don't know how to speak and the reason behind that they do not have verbal communication skills. I mean you need to know where you should use particular words for a particular situation. You should also speak politely and the tone of voice should be humble.
    6. One should speak clearly and loudly, but without exaggerating and unnecessary raising the voice in situations that do not require it. You should also carefully choose the vocabulary - swearing, colloquial and offensive expressions are usually not well received by the interlocutors, often also lead to quarrels and disputes.
    7. Respect in communication: You should have respect in your heart for others. You should respect people and their concerns. When you talk to someone by their name, by eye contact, or by listening to someone, you will have a greater impression. Do not divert your attention to the phone or something else and avoid one-way communication.
    8. The right medium for communication: You should also keep in mind that you will use the right medium for the right communication. For example, you want to talk about your salary to your boss so first, you need to know it is a serious conversation now If you want to communicate with busy people like your boss then it is important to write emails. As a result, people will appreciate your communication and give positive feedback.
    9. Open-minded communication: You should be open-minded to any conversation. Listen freely and understand the views of others. If you are ready to talk to the disagreement, you will be able to develop more intelligent and creative conversations.
    10. Understand the feelings of others in communication: You should try to understand the feelings and suffering of others. It will also show your sympathy towards others and it is also included in good communication etiquette.
    11. Friendly communication: Depending on the situation you need to have friendly behavior with everyone and pass a smile to everyone it will help you to create a good relationship and also people will like to talk to you more.
    12. Cross-cultural communication: You should try to learn about other cultures some people have their hobby to learn more about other cultures. Suppose your boss said Japanese clients will come tomorrow and if you know something about their cultures and you will meet and greet them with their culture then they will like it and it will also make your relationship good. 
    13. Assertive communication: Always speak the truth and be assertive. Do not change your opinion every time somebody asks you about a certain thing. If you will change your opinion every time then nobody would have trust in you and it will also ruin your personality.
    14. Family relationship communication: Family is very important to all of us. One should also know how to communicate with parents, brothers, sisters, etc. You should give your time to them and listen to their views and give them value.
    15. Workplace communication: One should behave and act professionally in the organization and at their job. You should know how to manage stress and how to manage time and how to complete the task in time and you should also behave like a leader. And you should also follow the above-mentioned communication skills when talking to others.
    16. Empathy: In effective communication, empathy is important to place yourself in the place of the other. In fact, empathy is one of the most important social skills, because it is necessary to live with others. Even if you don't totally agree with a co-worker, with an employee or with a friend, you need to understand his point of view, because he also has his needs. In addition, putting yourself in the place of the other helps you when sending a clearer and more effective message. 
    17. Emotional validation: But in addition to the previous two points, emotional validation must be taken into account, that is, acceptance and feedback to better communicate. Because when we have others in front of us, it is necessary to listen without judging and it is an indispensable requirement to communicate to the other person that has been understood. Emotional validation improves communication since the other interlocutor feels recognized and understood, and thus increases the verbalization of what he thinks. Emotional validation has a positive effect because it creates an environment of trust. Telling the other person that you have understood him, showing him that you have been listening to him and making it clear that you respect his opinion are enough to create a conducive communicative environment.
    18. Conflict resolution and negotiation: Conflict is inevitable in any relationship, and learning to handle it and negotiate is a healthy and essential way to make relationships work. Some individuals prefer not to face conflicts to avoid the discomfort they can generate. This only causes resentment and misunderstanding. The ability to resolve conflicts efficiently requires a calm, non-defensive and respectful performance. When one controls one's emotions, it is possible to communicate one's opinions without threatening or attacking others.
    19. Read and write: Reading and writing are important to communicate. Reading enables intellectual development and, as a cognitive function, allows access to technological, scientific and information advances. Therefore, it helps to better understand reality, and being regular readers gives us the necessary tools to be able to dialogue critically. Regarding writing, we don't always have to communicate orally, but it is important to have a good command of written communication. At present, new information and communication technologies have broken into our lives. Writing a cover letter to seduce a recruiter if we want a job or send an email to a company to complain about their service requires this skill.
    20. Persuasion: The persuasion is a key communication tool, especially in the business world, because it transforms ideas, beliefs, attitudes, and behaviors, and try to meet the needs of both parties. It usually has a bad reputation, because, in the wrong way, it can be confused with manipulation (doing something against your interests). Persuasion is the basis of any successful negotiation.
    21. Credibility: If we think about the previous point, it is impossible to persuade an audience if we do not demonstrate credibility and authority. Credibility builds trust, and, as with respect, trust is a great ally of communication. People are more receptive when there is trust. Therefore, you need to be consistent with what you say and what you do. For example, there is harmony between your verbal and nonverbal communication.
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    What are communication skills?Types of communication skills What are communication skills?Types of communication skills Reviewed by communication etiquette on 12:55 PM Rating: 5

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