> What is business communication? - Communication Etiquette

What is business communication?

What is business communication

We can define it as:
"Business communication is the exchange of information, knowledge, experience to solve a specific problem".

Business communication is a process of developing contacts between people in the corporate sector. 

People act in official statuses and are focused on achieving goals and specific tasks. 

The subject of business communication deals with social problems that arise in all areas of society for example economy, social, political, spiritual.

Business communication has many forms, that are given below:
  1.  Business conversations, meetings, negotiations.
  2.  Public speaking (reports, messages, greetings).
  3.  press conferences.
  4.  Discussions, debates.
  5.  Presentations.
  6.  Business breakfasts, lunches, dinners, receptions.

Purpose of business communication

The general goal of business communication are as follows:
  1. Establishment of contact.
  2. Discussion of a problem.
  3. The solution to the problem.
  4. The desire to expand the circle of powers, to advance up the career ladder, to get rid of the burden of hierarchical control.

Principles of business communication

The general principles of business communication process are as follows:
Interpersonal Communication: Interpersonal communication is characterized by openness and diversity of interaction between people based on their personal interest in each other.

Business communication has the character of interpersonal contact. The implementation of business communication, in any case, is caused not only by the specific issue or the business issue being discussed but also by the personal qualities of the partners and their relationship to each other. Therefore, interpersonal contact is important for business communication.
Purpose of communication: It is clear that any act of business communication is focused. At the same time, the focus of business communication is multi-purpose. 
Multidimensional: In any situation of business interaction, people not only exchange information but somehow regulate their relationship. 

In business communication, at least two aspects of a relationship can be implemented. One aspect is maintaining business contacts, transferring business information. 

Another is the translation of an emotional relationship to a partner (positive or negative), present in any interaction. For example, someone tells someone: "I am glad to see you." The facial expressions accompanying these words will show whether the speaker is genuinely happy to see the person he is talking to.
Honesty: Forces people to refrain from deceitful acts. But we must keep in mind that sometimes you have to lie even to those people who accept honesty as an indispensable norm of business behavior.
The basic rule of morality is that “you need to tell the truth whenever you can. The fundamental requirement of this rule means that one should not intentionally deceive or try to deceive others and themselves.

Only if we are faced with a real moral dilemma and have to make the choice justified by the circumstances (for example, not notifying the enemy of a planned attack in order to save human lives), or choosing the lesser of two evils (protecting confidentiality through lies), only then is a lie possible. ”
The decency of a person is expressed in the unity of his beliefs and actions. Decent behavior is the opposite of hypocrisy and duplicity.

A decent person always fulfills promises made to someone. For example, an employee who promised to help a colleague in carrying out a job assignment will certainly help him, even if it will be associated with serious difficulties for him.
The principle of justice in business communication involves objectivity or lack of bias in the assessments of other people and their actions.

Attention or courtesy to a business partner and respect for his rights indicate respect for his personality. Respect is manifested in whether we listen and try to understand the point of view of our business partner, even when it differs significantly from ours.
Responsibility: It is manifested in the extent to which the participants in the business interaction are responsible for their words and fulfill their obligations, how much they observe moral standards, as well as obligations to each other.

Punctuality: Do everything on time. Only the behavior of a person doing everything on time is normative. 

Being late interferes with work and is a sign that you cannot rely on a person. The principle of doing everything on time applies to all job assignments. 

Experts recommend adding an extra 25 percent to the period that, in your opinion, is required to carry out the assigned work.

Confidential: Do not talk too much. Secrets of an institution, corporation or a specific transaction must be kept as carefully as secrets of a personal nature. 

There is also no need to tell anyone what you heard from a co-worker, manager or subordinate about their career or personal life.

Be Friendly: In any situation, it is necessary to behave with customers, buyers, and colleagues politely, friendly and. However, this does not mean that you treat everyone like your friends.

Attention: Give attention to others. Give attention and respect to colleagues, superiors, and subordinates. 

Respect the opinions of others, try to understand why they are changing their point of view. 

Always listen to the criticism and advice of colleagues, superiors, and subordinates. When someone questions the quality of your work, show that you value other people's thoughts and experiences.

Appearance: Dress as expected. The main approach is to fit into your work environment. It is necessary to look in the best way, that is, to dress with taste, choosing a color scheme to face. Carefully selected accessories are of great importance.

Literacy: Speak and write in good language. Internal documents or letters sent outside the institution should be in good language and all proper names given without errors. 

Business communication context
The physical context: Business communication is constituted by the place, time, environmental conditions (temperature, lighting, noise level), the physical distance between participants, etc. Each of these factors can positively or negatively affect communication.
The socio-role context: It is determined by the purpose of communication and the situation in which it occurs - in the office, at an official reception ceremony, at a business meeting, in a classroom, at a police station, in a restaurant, among members of a work collective, or when visiting a competing organization. 

The course of business communication is also affected by interpersonal relationships and the social positions of its participants.
All this affects the content of the communication and how various messages are formed, transmitted and understood. 

So, the secretary of the head of the company speaks differently with his boss and with clients.

A young employee recently admitted to the company will behave differently when talking with his peers and with a much more experienced and titled specialist.
The emotional and moral context: The moods and feelings that each of the interlocutors brings to communication and connections that have formed between the participants in previous communication episodes and affects the understanding of what is happening in the current situation are also important.
The emotional and moral aspect is the main psychological content of business communication, its internal side. 

To give a psychological assessment to business communication is to say what the relationship between business partners looks like in the “human” dimension (respect-disrespect, arrogance-servility, etc.).
From a psychological point of view, it is important what emotions and feelings accompany the process of communication: joy, enthusiasm, inspiration or fear, anger, anxiety, insecurity. 

On what moral and ethical basis is the position taken in communicating with the partner, and what moral qualities does he show in business relations: honesty, decency, commitment, or the opposite? moral standards of business communication
Each of the participants in business communication is guided by certain moral standards: honesty and decency, justice, respect, responsibility, and others.

Types of business communication

The methods of exchange of information are oral and written business communicationOral types of business communication are divided into nomological and dialogical communication.

Oral communication includes:

  1. Greeting speech
  2. promotional speech - (advertising)
  3. Informational speech
  4. Report - (at a meeting)
Business communication is a short-term contract, mainly on one topic. Business communication - a continuous exchange of information, points of view, often accompanied by decision-making. Oral negotiations can be with the aim of an agreement on any issue.

Interview - a conversation with a journalist intended for print, radio, television also comes in oral communication.

Written types of business communication: There are numerous service documents, a business letter, protocol, report, certificate, memorandum and explanatory note, act, statement, contract, charter, regulation, instruction, decision, order, instruction, etc.

According to the content, communication can be divided into:

  1. Material: The exchange of objects and products of activity
  2. Cognitive: Knowledge sharing
  3. Motivational: Exchange of motives, goals, interests, motives, needs
  4. Activity: The exchange of actions, operations, skills

What is business communication? What is business communication? Reviewed by communication etiquette on 9:46 PM Rating: 5

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