Importance of communication in relationships

Importance of communication in relationships

The relationships are those established between two or more persons. It can be feelings, emotions, etc. These relationships originate from communication, and none of its functions can be performed if the human being does not start by interacting with others to share information.

It can be said that communication is a necessity that exists since the beginning of time and if it does not exist, the human being could not share with other beings of his kind or with his environment.

If so, evolution in the world could not have occurred. Although people interact daily with others and their environment, they do not always reflect on the importance of it or the problems that can arise if the communication is not carried out correctly. This situation makes it difficult the way in which human beings to relate and understand the world, preventing relationships from occurring in a more positive way.

Communication is one of the greatest riches that human relationships have since it can be done in so many ways that it would be infinite to be able to name each one of them. In spite of everything mentioned above, it should be noted that there are also several problems that arise within a society due to poor communication.

Failure to understand or not properly understand the information received is one of the main problems that can be named in this regard. You can even say that the great wars were caused by communication problems, as well as the early resolution of these conflicts.

Psychology takes an important role in describing the problems that originate in society due to bad communication, although it also emphasizes the importance it has for the development of the human being from the moment of conception.

Communication And Human Relations

Communication is essential to achieve the necessary coordination of efforts in order to achieve the objectives pursued by an organization/individual.

If one is alone then his/her growth is not possible mentally, socially, etc. Let us take as an example any man we have a memory of and who has stood out as a leader, scientist, entrepreneur, etc. If we analyze the number of things that communicated to the world and that were communicated to them, we could realize that the essence of their personal development was precisely in this activity of external projection. The communication of many of these men is still alive throughout the centuries.

Among one of the concepts of Communication, we have that it is a continuous and dynamic process formed by a series of varied events and continuously in interaction. The essence of effective communication is a comprehensive response to this series of variables. Communication is not a transfer of information from one individual to another, highlighting this clearly; that the different meanings of human messages cannot be transmitted as-is from one individual to another, but they must be clarified and negotiated by both since they can be influenced by numerous variables.

Some factors that influence the relationship 

The perception of the image that one gets from the world is an essential element in communication. Perception is, therefore, a personal and internal gesture. All the data that an individual possesses about the world must pass through their senses. However, seeing is not always believing.

The values and beliefs. The values are closely related to the estimate. Many people value nothing more than what matters to them. Values ​​greatly influence the communication process because the same as perceptions are different for each one. 

The systems of values differ among people for several reasons: age, the transition from childhood to adolescence, the world of work, studies, marital status, parental relationships.
Beliefs can, globally, take three forms: 
  • Rational, that is, those that are based on the known evidence. 
  • Blind, those that one acquires in the absence of all evidence.
  • Irrational, that is, those that one retains despite the contrary evidence.
The social and cultural aspects. Each society and each culture provide its members with their own explanation of the structures and the meaning they give to things. This information gives birth to preconceived ideas and generalities regarding the way of seeing others.  However, these limits, in an important way, the communication and interaction style of a person with others. Therefore, if these generalizations and social and cultural stereotypes interfere in our relationships, they can also modify them.

Therefore, communication is closely related to social and cultural aspects. The familiar aspects to understand the world, we can study the family, critical situations such as self-esteem, power, intimacy, autonomy, trust and the ability to communicate are vital parts that underlie our way of living the world. Therefore to make a change in our relationships we have to change ourselves.

The state of mind of each person. We all see how our mood determines us in our relationships. Our tiredness, our worries, anxieties, fears, depressions, etc.

Importance of relationship Communication

Thanks to communication it is possible to transmit the experiences from one generation to another so that they can be continued. It has been shown that in large cities, most people spend approximately 70% of the time they are awake in some form of communication, whether reading, listening, speaking or writing.

Relationship Communication Characteristics 
  • It should use words and gestures appropriate to what we want to convey. 
  • Positive feelings are expressed (love, respect, sincerity, sympathy, consideration, esteem, etc.). 
  • Respond with positive feelings and attitudes, and in an adult way, even when the messages come loaded with negative feelings and attitudes. 
  • Clear, concise and compelling ideas are issued; with positive feelings; in a timely manner and without interference from physical noises psychological prejudices.

Relationship Communication Objectives

Aristotle defined the study of rhetoric (communication) as the search for "all means of persuasion that we have within our reach". He analyzed the possibilities of the other purposes that a speaker may have; however, he made it very clear that the main goal of communication is persuasion, that is, the speaker's attempt to lead others to have their same point of view.

The purposes of the communication must be:
  • Not logically contradictory or logically unconscious with itself. 
  • Behavioral focused; that is, expressed in terms of human behavior. 
  • Specific enough to allow us to relate it to real communicative behavior. 
  • Compatible with the ways people communicate.

Relationship Communication Elements

The basic elements involved in communication are:
  • Transmitter
  • Message
  • Channel
  • Receiver

The sender: It is the source of the information, it is who will externalize the communication, so the following details must be taken into account. Present the informative content as closely as possible. Separating real facts from subjective opinions. 

Skill, cultural, school resources, etc., and quality of the person who acts as the recipient. The message will be transmitted with the greatest accuracy, clarity, and simplicity so that the reaction produced by its impact is decisive and liquidates any possible resistance to change or any other defense mechanism of the receiver.

The message: Once the first element of the communication is established, it is necessary to define precisely what has to be said; know it thoroughly, so completely that you are able to convey the same idea with different words.
  • Six are the requirements that a message must contain, in order to avoid any possible deformation of what you really want to convey: 
  • Credibility, that is, the communication established by the message presented to the recipient, is real and truthful so that it easily discovers the objective of our work and eliminates PRE-conceived attitudes that would distort the information. 
  • Utility. The purpose of our communication will be to provide useful information that serves who is addressed. 
  • Clarity. In order for the recipient to understand the content of the message, it will be necessary for us to transmit it with simplicity and clarity. 
  • Continuity and consistency. For the message to be captured, it is often necessary to use the repetition of concepts, so that based on continuity and consistency we can penetrate the mind of the recipient to overcome the possible resistance that it establishes. 
  • Adequacy in the middle. In the process to establish communication with recipients in an organization, it will be necessary to use and accept officially established channels, even if they are deficient or obsolete. 
  • Auditorium layout. The following principle is valid: communication has maximum effectiveness when the effort made by the receiver to capture is less. In such a way, affordable communication disposes the audience to capture the news, a dark form, which implies great efforts on the part of the receiver, predisposes it negatively to the messages.

Channel: The communication channel means the vehicle or medium that carries the messages: memoranda, letters, telephone, radio, newspapers, movies, magazines, conferences, meetings, etc.

The communication channels are identified in many aspects with the lines of authority and responsibility. This is because, in traditional organizations, the flow of authority descends from the highest hierarchy to the operational staff.

In every organization the delegation of authority exists to a lesser or greater degree, which implies a greater complexity in its hierarchical structure ; However, such circumstances can be controlled by good administrative planning, but when it does not exist, and the levels and channels of communication reproduce anarchically, it will be noted that it, both in its ascending and descending sense, becomes slower, and loses agility and effectiveness

At present, the administration has taken greater care not only when information arrives at the employee (downward communication), but also sends it out to other institutions ; so, to carry out any type of communication, it is necessary to occupy the specific means that the organization has for this function : the communication channels, these subject to the forms of interpersonal relationship that occur there; This is how those that can channel are structured:
  • Informals, which arise spontaneously in the organization. They are not planned and follow the currents of sympathy and rapprochement among the members of the organization. They pass from one person to another and deform in each transmission. They consist of rumors, gossip, etc.
  • Formal, which must be planned and structured properly. It can be said that the more formal communication, the less informal. These channels can be:
Man occupies these channels for various functions: 

  • Receive and transmit messages, retain information. 
  • Obtain correct conclusions based on true information. 
  • Rebuild the past and anticipate certain events. 
  • Influence and direct other people and certain external events.

By their address, the communication channels are divided into:
  • Verticals descending.
  • Ascending verticals.
  • Horizontal or coordination.

Vertical down channels: They are based on the authority that has who sends others, on what they should or should not do; they always come from a boss and address one or more subordinates. Examples: orders, circulars, newsletters, etc.

Ascending vertical channels: They are based on the double urgency that every human feels to express himself, and the need for the boss to obtain information about the interests and work of the employee. Examples: reports, reports, complaints, suggestions, etc. Often great attention is paid to the descending channels and the ascending ones are neglected.

Horizontal or coordination channels: They are based on the need to transfer and exchange within the same hierarchical level, information without deformation, ideas, points of view, knowledge, experiences, etc.
It is clear that these three types of communication complement each other

The receptor: It is the person who receives and captures the transmitted information; it must be taken into account, therefore, that there is a tendency in every reception to develop defense mechanisms; especially when the information carries out some modification of the status quo in which one lives and acts; Hence, everything that means change can run the risk of being rejected, consciously or unconsciously producing barriers that hinder the true information, or failing that, modify it so that this is acceptable. In such a situation, we can talk about the recipient in terms of their communication skills. If he does not have the ability to listen, read and think, he will not be able to receive and understand the messages that the source has transmitted. The culture and situation in the recipient's social system, their status and behavior affect the reception and interpretation of the messages.

Very important is the reaction or response (or lack thereof) of the receiver to the communication. If it is not affected in the planned sense there may be barriers or distortions, which we will deal within the next point. To determine whether or not the response is desired, it is essential to observe the behavior of the recipient. It requires that the issuer get some " feedback ."

For the reason that communication is a great need for society, inappropriate techniques should not be applied to execute it; information must be issued and received, so individuals should know the rules of courtesy, such as the typical rule of listening to the speaker; We must be tolerant of our neighbor and, above all, try to get along very well with people, no matter how charged the words received from the recipient.

The information that corresponds to us to give as emitters, must be precise, clear, explanatory and direct, if we follow all the communication guidelines, this will be effective, otherwise, the communication between people will be lost.

Communication within Human Relations

Only through interactive communication can there be Human Relationships that ensure a clear understanding between parents and children, teachers and students, siblings, friends, fellow students, work colleagues, etc. That is, in all types of activities carried out by man, communication is necessary and with it inter-action since the human being cannot live in isolation because he is by nature a gregarious being.

On the basis of this communication, social interaction is established and wishes, feelings, ideas, information, and opinions are transmitted. 
Human Relations are considered: The actions established by human beings in living with their peers. Hence, at the same moment in which contact is established with another human being.
It is the set of principles that govern relations between individuals. 
  • It is the set of " Golden Rules ", which solve all human problems " 
  • They are the norms that regulate the intervention, the people and the groups. 
  • It is the set of rules for the achievement of good relations, workers, employers or they are confused with the administration of personnel.

Human Relations In The School Environment
It is a phenomenon more than it seems. It is the integration of activities of a work / collegial situation so that students and employees are motivated in a productive way so that they cooperate with psychological, social and pedagogical satisfaction (in the case of the student).

Human Relations at Work

Among the most important factors that influence this situation, the following can be mentioned:
  • The personality.
  • Individual differences: age, sex, schooling, etc.
  • Work history.
  • Family.
  • Previous experiences.
  • Type of work performed and supervision received.
  • Characteristics of the work team.
  • Policies of the company and physical working conditions.
The benefits obtained with satisfactory human relationships are multiple, but among the most important we can mention the following:
  • Greater work efficiency.
  • Time-saving.
  • Increased satisfaction and motivation of staff.
  • Better staff integration.
  • Better work environment.
  • Greater coordination and cooperation among team members.
  • The higher degree of personal development, both of the Chief and his collaborators.
  • Reduction of human problems.
  • Greater commitment to quality and productivity.
  • We seek then, to have good relationships at work, mainly to:
  • The efficient achievement of institutional or business objectives.
  • The integration and development of individuals.

Undoubtedly, good human relationships have an end in themselves, but this does not mean that they do not produce certain effects and results. It should be remembered that every Chief has personal relationships with Collaborators, Supervisors, Heads of the same level and Persons outside the company (suppliers, customers, technicians, etc.)

Relationship Communication levels

Escobar P. (1994) refers to 5 levels of communication in human relationships that determine the type of relationship, that is relationships of equality, respect, trust, among others.

Neutral Level: It is, superficial communications that allow the interrelation between people through appearances, simulation.

Role Level: characterized by the social roles or roles played by people, in their professional, work or family lives.
Example: In a business coexist different levels of communication: the vertical communication between different levels of hierarchies and horizontal communication, at the same level, between pairs.

And these levels are developed in turn following formal channels ( organizational charts ) through meetings, meetings, and interviews, and informal, through casual meetings, or not following formal hierarchical ways.

Level Of Functions: the level of roles leads to levels of functions according to those roles, just as their functions as a father within the family differ from the functions that the children fulfill, etc.

Personality Level: includes both the level of the interior and the exterior of the personality, the first being in relationships that occur in the social field and the second is referred to communications that involve manifestations of the intimacy of the subject in which they are Involved feelings and emotions.

When an adequate communication policy is developed, the integration of the different levels of the organization is encouraged through the construction of common code, and the participation of the staff is optimized through genuine motivation, at all levels.

Descending communication It allows keeping the members of an organization informed of all those aspects necessary for good development. It gives people information about what they should do, how and what is expected of them.

The possible pitfalls at this level are authoritarian management styles and the belief that clear communication can be taken as a sign of weakness. Certain difficulties also occur in companies with a very complex organization, or with different locations, some far removed from others.

Upstream communication For a manager it may be the most important since it allows him to know what works and what doesn't. It allows you to maintain direct contact with your employees, know the opinions and needs of the people who work in your company, a very necessary tool for decision making.

It allows us to know the mood and motivation of each collaborator, perceives the magnitude of the problems. Promotes the participation and contribution of ideas. It generates an approach to managers, which creates conditions for decisions to be better understood by the people at the base.

You can check in which way the information emitted descending arrived. The main trap at this level is not to listen, most of the time due to lack of habit, another when at some point on the scale the communication is cut up by a shared belief: when a subordinate transmits problems upwards it is because he is not adequately fulfilling its function; the only thing that is generated in this way is the ignorance of what happens.

Another very important difficulty at this point is the lack of clarity in relationships when organizational charts are not clearly defined and people do not know who they depend on and to whom they should go.

Horizontal communication It is interesting that this type of communication is encouraged since a good understanding at this level allows the operation of effective work teams. A participatory management style is a stimulus factor for communication at this level, which favors the coordination of different activities and the knowledge of the activities that are developed.

Body and spirit generate a climate of working together. It facilitates the dissolution of rumors and misunderstandings. It allows the creation of trust and companionship. Some communication pitfalls arise at this level when there is a belief that oneself or "my section" is more important than the others. Also by the use of specific languages ​​or "jargon" that may leave some out of the understanding.

Example: Companies, with structures of different complexity, number of people working in it, of different areas, and of diverse functions within a society, can benefit from paying adequate attention to the Communication.

However, it is obtained that adequate communication favors a good understanding, which is a motivating factor and an inexhaustible source of energy.

Communication Levels

Assertiveness: This interaction involves reciprocal actions in which group members communicate with each other, here in this process of social interaction, assertiveness conditions the communication process, in which language has a primarily social use.

Assertiveness is a style of behavior in human relationships, in interpersonal relationships, hence assertive communication is a communication based on the individual's own personality, on his self-confidence, on his self-esteem.

Example: An assertive person is when he communicates openly in a proper and frank way, able to interact with people of all levels, accepts or rejects people in his emotional world and establishes who his friends are going to be and who is not.

Assertiveness is important in human and interpersonal relationships, so is persuasion, for many this represents an art or ability of a strong personality skill.

The Persuasion: It is the one that makes the receiver draw conclusions by himself and that they finally agree with the one from whom he receives said information, that is, it constitutes a mechanism that appeals to the person's reflection.

A set of factors that favor Information are:
  • The prestige and formation of the communicator.
  • Emotional Control.
  • Authenticity.
  • Patience.
  • Trust in each other.
  • Self-esteem: Security, Positive value of yourself.
  • The credibility of the source of information: truthfulness, certainty, reliability.

Social Interaction

The field of Social Interaction includes activities linked to various contexts, ranging from communities in which we have a permanent presence, to municipalities and grassroots organizations that are supported in the management of programs and integral community projects for self-sustainable development. 

For example: Community support, inter-institutional cooperation and intercultural communication.

Through this area, the achievements and knowledge of Sustainable Rural Development and Local Knowledge are socialized to other areas that go beyond university classrooms, reaching development managers (Municipalities and Grassroots Organizations) and the general public. 

Through mechanisms and mechanisms for communication with grassroots organizations and national and international institutions (working in sustainable development), based on a dynamic interaction with other areas to contribute to the institutional objective and purpose.


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Theory of human communication . Barcelona: Herder.
CIBANAL, L. SILES, J., ARCE, MC (2001) The meaning is in people, not in words (Towards a cultural understanding of communication ) 2nd Virtual Congress of Psychiatry.

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