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Communication in job management

Communication in job management

We human beings must thank frequently, the fact of being able to communicate and that this has helped us to evolve to our present, today it is necessary for everyone to know how to communicate effectively because the quality of our relationships will depend to a large extent on this, this the manager will You must understand and manage in an almost perfect way to add to the success of your management.

The communication processes in the companies must have as main objective to transmit motivational and clear messages that carry precise and informative ideas and that arouse interest, thus being participatory forms of important interactions for the achievement of objectives, also allows the space to be meaningful labor and the formation of much more dynamic organizations that will ultimately impact in some way the healthiest and most harmonious business fabric possible.

Communication in job management

For a manager, effective communication represents a great skill and tool, which undoubtedly improves the level of knowledge and commitment of the members of the work team, with business strategies and actions and largely avoiding misunderstandings and rework.

Many times I have detected the inconvenience of a bad internal communication, in organizations where I have collaborated in improvement processes, where the manager has a great weight because he does not have this ability and does not devote himself to improving, remember that the manager must detect opportunities for improvements in the company at all times possible, but sometimes our weaknesses are more difficult to detect and this undoubtedly affects productivity in organizations but for the worse.

In the entities, it is essential that there is an adequate organizational climate, that it radiates respect between all the hierarchical levels and of course there is a labor recognition, where the employees are motivated, this is achieved largely through a healthy communication between all the members of the organization, in the same way, it must be ensured so that all people better understand their function, work, and tasks, that instructions are given and not orders, the way of saying things must be adequate and that opinions and postings are not stoned from others at any time, this will help the members of the work team feel more committed to what they do.

The flow of information between the different levels is essential for organizational development, this generates that the fluidity of communication allows the processes of exchange of ideas to occur throughout the organization.

Effective communication is a basic skill for a person who is a manager in an organization, must constantly develop and improve it, as well as to detect when a team member has flaws in this aspect and support them to improve since this will impact the results favorably of the organization.

When problems arise in the management of day to day there are managers who get upset and their communication is aggressive and intimidating, this does not contribute to the solution of the problem, and often is not perceived that way, this is something that happens with frequency and that managers should avoid, in exchange for this there should be a communication based on understanding, respect, and analysis so that it is productive and is oriented to management solutions and learning.

Essential communication skills for any manager

Bad management often begins with bad communication skills. If you are leading a successful team, you must ensure that everyone is on the same page and that open and clear channels of communication are present at all times. Talking is one element, listening is another and the best managers are the best listeners. 

You will have heard the statistics that 9 out of 10 startups fail in their first year. There are many factors that can drive or break a new business, but bad management tends to be at the top, specifically the lack of experience in employee management. This goes beyond order delivery and extends to developing and improving interpersonal skills with your employees in the workplace. Consider the ways in which improving the following communication skills could help ensure your startup a place among the 10% that are successful.

Verbal communication: As a leader, the way you speak is often the most important thing you can focus on. The key feature that you should exhibit when communicating verbally with your team is to remain confident, professional, clear and courteous. Never resort to anger, insults or passive-aggressive behavior; It can lead to stress in the workplace, as well as disrespect.

While constructive criticism is necessary, there are some things you can do to keep the balance of the situation positive. Do not embarrass the employee by announcing the problem in front of his colleagues. Instead, talk to them one by one and always keep your constructive comments. Remember that people make mistakes and offer your employees the opportunity to solve the problem to see where the mistake was made and how to learn from it. Use your leadership skills to focus on the future. 

Non-verbal communication: While verbal and nonverbal communication skills often go hand in hand, there are also some things to focus on in the second category. The most important to consider is both your facial expressions and hand gestures.

When assigning an assignment to an employee or talking with them about any problem, remember not to cross your arms, as it gives the impression of distance, discomfort, or even anger. When you are passionately talking about a subject, remember to keep your facial expressions (and tone) in check, in order to avoid looking too emotional. When giving advice or criticism of the employee, be sure to never point or point the finger, as it shows disrespect and implies condescension.

Listening skills: As a manager, it is, of course, part of your job to delegate tasks and offer both suggestions and constructive criticism. However, when your employees approach you to talk about a problem, be it with your work, a colleague or even you, listen instead of answering the first thing that comes to mind.

Employees can often provide managers with company ideas that they don't have, and when employers know how to listen to their concerns, workers feel more appreciated and respected.

Reviews: Another way to improve communication skills with your employees is simple check-ins. Your employees should know that your thoughts and feelings are valued, and as a founder, you will significantly improve your working relationships with all your staff. Organize monthly or periodic checks, asking your employees to come prepared for a brief review, where they can discuss any pending problems, ideas or future plans.

When you begin to implement these simple suggestions and skills in your managerial role in the office, you will see how appreciated you will feel and what it really means to be seen and respected as a leader.

Maintain eye contact: A comfortable option for both parties is to keep a look just below the eyes of the interlocutor. In this case, eye contact should not be continuous. 

Talk emotionally: Those who want to succeed can train this skill by reading aloud regularly. To do this, significant words are highlighted in sentences and emotional accents are made in the process. At the same time, the monologue itself does not stop and is narrated at the same speed. 

Communication skills with customers

Avoid becoming an antagonist: Antagonism does not make friends. It is acceptable to disagree on the problem. But learn to disagree professionally. You can have strong support for your idea without antagonism, however, it takes a little patience. But in the long run, this increases your ability to influence the course of the negotiation process. 
Always thank: anyone who helps you even in the slightest way. Even small events deserve sincere gratitude. People value recognition and the word "thank you." This is especially important for people who work under your leadership. Never miss an opportunity to express sincere gratitude for a job well done. Go the extra mile and send a handwritten note expressing your appreciation. In addition, it will set you apart from others. 

Be nice to everyone: Show sincere respect to those you meet. With this position, the negotiation processes are moving in a positive direction. This is the first step towards creating an atmosphere for effective long-term relationships with customers. 

Patience: Patience should be enjoyed by both customers who turn to the support service in a bewildered and frustrated way, and company employees: high-quality customer service is always better than fast.

Attention: In addition to evaluating customer opinions, research shows the importance of innovative companies to listen to the opinions of users of a service or product.

That is, it is important not only to pay attention to communication with an individual client (for example, to monitor the speech and expressions that they use when describing the problem) but also to the client’s responses as a whole. 

Perseverance: Call it what you want, but an excellent work ethic and a willingness to perform urgent tasks is a key skill in providing services that people will only talk good about. The ability to correctly end the conversation. It's not about the ability to "close the deal", but about the ability to end communication with the client on a positive note and with the feeling that you have taken care of all the needs of the client.

Communication skills on the phone

Write down everything: First, write down everything before getting ready to talk with the client. During a conversation, keep a script nearby containing ready-made phrases and turns of speech, arguments, and a general conversation algorithm. Even experienced managers working in reputable organizations do this. No need to apologize to the consumer for taking his time, either in personal meetings or when talking on the phone. Even if you reliably know that you have torn the interlocutor from an important matter, you still do not need to apologize for this. 

Avoid phrases: Such as “I’ll disturb you ...”, “I have bothered you ...” with the telephone. With such phrases, you spoil your attitude to yourself and the overall impression of the call. Ask immediately if the client now has time to communicate with you. Everyone has some plans, deeds, and activities during the day, and it is very likely that you interrupted the person with your call, distracted him from the current lesson. 

Speak at the same rate as the client: People who talk slowly, think too slowly (because they carefully select the wording and each remark, comprehend what they hear). Try to match the pace of communication, comfortable for the interlocutor. But this should not be too noticeable so as not to turn into a parody. 

When accepting a phone call from an unfamiliar customer, ask him to introduce himself. After he called himself, address him in exactly this way: if he gave only the name, then by name, if he gave the name and patronymic, then by name and patronymic, without reducing or changing anything. Do not forget to say: “Glad to meet you,” such polite formulas adorn communication and form a positive image of the speaker.

Immediately tune the interlocutor in a positive way: In addition to the above phrases, also use the wording: “Glad to hear from you,” “Glad to assist you in solving your problem.” The manner of speaking when communicating with the client over the telephone must be energetic and confident in order to set him up for constructive interaction. 

Do not switch to you: Even if the client himself addresses you this way. Only if he directly says that such communication is more comfortable for him, and asks about it, then this can this be done. Otherwise, you are violating the rules of etiquette, most people are very sensitive to situations when unfamiliar interlocutors address them in this way. Try to find out how the client found out about your company if he is new and no one from the company has previously communicated with him. This information is useful for evaluating the effectiveness of various advertising channels through which customers find you. The source of information may be, for example, personal recommendations or contact details on the freelancer's exchange. 

Strive for a clean, correct and competent speech: when communicating with a client avoid parasitic words, vernacular, obscene language. When talking on the phone, answer in the affirmative and confident, even if the interlocutor asks tricky questions. 

Smile during the conversation: The client does not see you but hears your intonations, which, thanks to a smile, become cheerful and positive. When chatting on Skype, you can moderately use standard emoticons and if the consumer is willing to put graphic emoticons, you can also add them to the dialogue. 

Constantly improve your professional level: The more qualified a specialist, the more competently and efficiently he communicates with customers by phone and represents the company. If you do not have the product that the customer needs, be sure to offer other options and solutions.

Happy ending: At the end of the telephone conversation, politely and benevolently say goodbye to the customer. You will be surprised, but many people do not consider it necessary to say goodbye and simply hang up when they consider the conversation over.

By improving your communication on phone calls, and with customers as a manager. You can improve a lot and you will also increase your sales by the way. But in the end, you will stand great because communication is everything.

Communication in job management Communication in job management Reviewed by communication etiquette on 8:37 PM Rating: 5

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